Terms and conditions

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Wollaton Heating Ltd

Terms & Conditions

In these terms and conditions (which are referred to in this document as

“these terms”), the “Customer” or “Client” means the person or company for

whom the works are to be carried out by Wollaton Heating Ltd, and the

“Company” means Wollaton Heating Ltd or, wherever the case may be, a

franchisee, sub-contractor or representative of the company carrying out

business pursuant to a Franchise/Subcontract Agreement entered into with

the company.

“Contract” means the agreement between the Customer and the company to

carry out the works of which these terms form a part. “Works” means the

works described in the company estimate or quotation any other document

or email issued by the company, as may be varied by agreement in writing

between the parties.

For the purposes of these terms, “in writing” includes by email and any

document which is set out in a hand held device and any signature on a hand

held screen shall be treated as in writing.

1. Whilst all reasonable care will be taken during the execution of the works,

no responsibility can be accepted for any faults or failures that may occur to

existing pipework, fittings, equipment, etc. due to disturbance caused by the

proposed works.

2. Quotations (unless otherwise specified) are based on a non-intrusive

survey of the property, as such, it is assumed that any existing systems that

we connect to are in good condition and in full working order. Should we find,

during the course of our work, any fault with the existing systems we reserve

the right to make a charge correcting same. Should the client fail to mention

any relevant facts relating to the existing installation we reserve the right to

make a charge for correcting same.

3. Dismantling, clearing and re-instatement of any fitted cupboards, etc. to

permit the proposed works to proceed will be charged at extra cost unless

specified.

4. If, during the execution of the proposed works it is necessary to gain

access into floors below fitted carpets, these will be lifted by us and laid back

on completion. No re-stretching or fixing has been allowed for unless

specified. For floors covered with thermoplastic tiles, vinyl sheet covering

cork tiles or laminate flooring, no allowance has been made for re-

instatement unless specified.

5. During the execution of the proposed works, it may be necessary to

isolate various water, gas & electrical services. This will be advised in good

time (where possible) and the period of isolation will be as short as possible.

6. Whilst any access holes/channels made during the execution of the

proposed works will be made good on completion, no allowance has been

made for re-instatement of decorations. We do not guarantee to match

existing brickwork where boiler flue terminals have been removed.

7. No allowance has been made for casing in of pipework or

painting/decorating of the new works.

8. It has been assumed that unrestricted access to all relevant parts of the

property will be afforded to us during the course of the works. Any delays

caused by restricted access not notified at the time of survey may be subject

to an extra charge and/or delay in completion.

9. Where other trades are involved in the works and these trades are not

under our control any delays that may be caused to our progress by these

trades may be subject to an extra charge and/or delay in completion.

10. Unless specified the works will be carried out in one continuous visit.

Extra visits at the request of the Client or caused by circumstances beyond

our control will be subject to a surcharge and may affect the completion

date.

11. Ownership of any materials supplied, whether fixed or unfixed, shall not

pass to the Client until payment in full has been received for said material.

We reserve the right to take whatever legal action may be necessary to

secure payment for the works carried out and materials supplied either fixed

or unfixed.

12. No allowance has been made for out-of-hours working unless specified or

to suit our own requirements.

13. All dates or times given for the start of or duration of the works are given

in good faith based on the information gained during the survey and our

current workload commitments. These times may be varied, however, due to

unforeseen circumstances i.e. emergency call-outs, breakdowns, etc. or to

circumstances beyond our control. No liability will be accepted if it is not

possible to meet Client’s timescales.

14. The works described in the quotation will be guaranteed for a period of

twelve months from the date of completion against faulty design and

workmanship. The materials supplied will be subject to the

suppliers/manufacturers guarantees. The Client’s Statutory Right in law are

not affected by this guarantee. This guarantee does not extend to existing

installed equipment, pipework or fittings.

15. Whilst certain items may be specified by name or model, we reserve the

option to supply goods of a different manufacture providing they shall be

suitable for the purpose intended.

16. Any items or materials supplied by the Client or others for our fixing will

be unpacked and inspected in the presence of the Client. Any faults found

will be pointed out to the Client, whose responsibility it will be to obtain

replacement items. Any delays caused by the faulty or damaged items may

be chargeable, may result in us withdrawing from site and may affect the

completion date of the works.

17. Any additional works that the Client requires to be carried out whilst the

specified works are being executed will be charged at extra cost. An

indication of such cost will be given and the Client’s agreement to same will

be obtained before the additional works proceed.

18. This quotation is open for acceptance for a period of 30 days providing

the works can be commenced within 90 days both periods from the date of

quotation and thereafter may be subject to revision or withdrawal.

19. Terms of payment are given on the quotation for these works and it is a

condition of acceptance that these be adhered to. We reserve the right to

charge interest at the rate of 5% above Bank of England’s current base rate

per month on overdue accounts.

20. The price specified in this quotation does not include for the removal of

any dangerous waste materials such as asbestos found when carrying out the

works. This will be subject to an extra charge.

21. Prior to the commencement of work involving some gas appliances, the

existing gas supply will be subject to a tightness test to check for compliance

with the Gas Safety Regulations. Any faults found will be advised to the

Client and any rectification works required would be subject to additional

charges.

22. Should the works include a power flush of the existing heating system, it

must be pointed out that, whilst the treatment is generally harmless,

depending on the condition of the existing components the process may find

weaknesses in the system. Should any such problems be encountered then

any rectification works require would be charged at extra cost.

23. Should the works include a new combination heating boiler unit

connected to an existing heating system the Client should be aware that the

higher pressures used by this type of boiler may find weaknesses in the

existing system. Any repairs required in this respect are not included in this

quotation.

24. This quotation does not include for any parking fees levied in Controlled

Parking Zones (CPZ’s). Any such fees incurred will be passed onto the Client

at cost.

25. It is the responsibility of the Client to ensure that all children and pets,

and any of the owners possessions (furniture, etc) are kept away/moved

away from the areas in which we are working.

26. If the proposed works are being carried out in a leasehold property it is

the sole responsibility of the Client to ensure that all necessary permissions

have been obtained in writing from the landlords/managing agents. We

accept no responsibility whatsoever for any works carried out without the

necessary permissions. We can furnish details of the proposed works if

required at possible additional cost.

27. Payment is due within 30 days of completion of the quoted works, the

Company reserves the right to apply a late payment fee.

27a Invoices over 30 days due will be classed as overdue. 

From 60 days overdue, invoices will incur the following charges:

balances of £499.99 or less will incur £50 surcharge and a further £50 again at 90 days overdue;

balances of £500.00 or more will incur 10% surcharge and a further 10% again at 90 days overdue.

From 91 days overdue, invoices will be passed to a debt collection agency to recoup outstanding monies owed. Any costs associated with debt collection agencies will be additional to the outstanding invoice and any surcharges incurred.

28. The Company charges a diagnosis fee for all breakdown and repair visits,

this fee covers the Client for the first hour of fault finding and doesn’t include

parts. If the issue can be resolved within the hour with no parts fitted then

this is all the Client would pay. Once the issue has been diagnosed, if parts

are required then a quotation would be provided for the repair. Regardless of

agreement to this further quotation, the diagnosis fee would still be payable.

29. For work totalling a value of over £500 then the Company will require a

deposit of 50% prior to any appointment being booked and materials being

ordered. Should the Client cancel the agreed work then any costs incurred in

returning materials to suppliers would be taken from this deposit and the

remainder paid back to the Client.

30. By accepting a quotation you agree that where work will commence

within the seven day cancellation period and you subsequently cancel in

accordance with your rights, then reasonable and proportional payment may

be due for any work already carried out, including labour at the applicable

rate.

31. Acceptance of the quotation, requesting a visit or accepting an appointment confirms acceptance of these conditions and payment terms.